Privacy Policy

Introduction

This Privacy Policy explains how Loving Arms Senior Assistance ("Loving Arms," "we," "us," or "our") handles information collected through our website, lovingarm.com. Loving Arms is a private-pay, non-medical home care agency based in Houston, Texas. This policy applies to the information you share with us through this website. It does not govern how we handle care records once you become a client, which are managed separately under our internal care and confidentiality practices.

By using this website, you agree to the practices described in this policy. If you do not agree, please do not use the site.

Information We Collect

We collect two general kinds of information:

• Information you give us directly. When you fill out a contact form, request a free assessment, call us, or email us, you may provide your name, phone number, email address, and any message or details you choose to share about the care you are seeking.
• Information collected automatically. Like most websites, we collect basic analytics data such as the pages you visit, the approximate region you are visiting from, the type of device and browser you use, and how you arrived at our site. This is gathered through Google Analytics and cookies.

How We Use Your Information

We use the information you provide to:

• Respond to your questions and inquiries;
• Schedule a free in-home care assessment;
• Provide, arrange, and coordinate care for you or your loved one;
• Follow up with you about the services you requested; and
• Understand how visitors use our website so we can improve it.

Cookies & Analytics

We use Google Analytics to understand how visitors use lovingarm.com. Google Analytics uses cookies — small text files stored on your device — to help us see which pages are viewed and how the site performs. This data is used in aggregate and is not used to personally identify you.

You can control or disable cookies through your browser settings. Most browsers let you refuse cookies or delete existing ones; check your browser's help section for instructions. Please note that turning off cookies may affect how some parts of the site work.

How We Share Your Information

We do not sell your personal information. We share the information you provide only in limited situations:

• With our staff and caregivers, as needed to respond to your request and to provide and coordinate care; and
• When required by law, such as to comply with a valid legal request or to protect the safety of a client, our staff, or others.

Health Information

To arrange care, you may choose to share some health or care-related details with us — for example, the kind of assistance a loved one needs. We treat any such information as confidential and handle it with care, sharing it only with the staff and caregivers involved in providing that care.

This website is not a secure place to submit medical records or detailed health histories. Please do not upload or send sensitive medical documents through the site. If we need that information, we will collect it through a more appropriate and secure method after we speak with you.

Data Retention & Security

We keep the information you submit only as long as needed to respond to your inquiry, provide care, and meet our ordinary business and record-keeping needs. We use reasonable safeguards to protect the information in our care. No website or method of transmission over the internet is completely secure, so while we work to protect your information, we cannot guarantee absolute security.

Your Choices

You may ask us to access, correct, or delete the personal information you have shared with us. To make a request, contact us using the details below. We will respond within a reasonable time. You may also opt out of future follow-up communications at any time by letting us know.

Children's Privacy

This website is intended for adults and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information through the site, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date shown at the top of this page. We encourage you to review this page periodically to stay informed about how we handle your information.

Contact Us

If you have questions about this Privacy Policy or about the information we hold, please contact us: